When will I receive my package if I place an order?
For most of our products we have a delivery time of 2 to 5 business days and this is often also stated in the product description. The list below clearly shows how long it will take to receive your package.
- Coasters – 3 till 5 days
- Tray’s – 3 till 5 days
- Candle holders – 3 till 5 days
- Kitchen products – 3 till 5 days
- Cabinets and sideboards – 4 till 6 weeks (products are made per order).
- Bistro tables and side tables – 7 till 14 days.
- Moss products – 7 till 14 days.
Where is my package?
You can find the Track & Trace code in your shipping confirmation email.
Have you received a shipping confirmation, but your Track & Trace code is not correct? This often only works on the day of delivery. Is your code still not working? Please contact our customer support.
What should I do if I have not received my package?
Please check the following:
1. The Track & Trace code of the package
You can find this in My Coolblue or in your shipping confirmation. Check via this link whether the time slot indication of the delivery has been shifted.
2. The delivery address
Is the delivery address you entered correct? Also check your zip code.
3. The letterbox
Did you receive a ‘not at home’ message? Then the package has been delivered to the neighbors or the delivery person has scheduled a new delivery moment. Not sure where your package is yet? Then wait a bit, because usually a delayed package is delivered the next day. Have you not received your package 5 days after the original delivery day? Please contact us as soon as possible. Then we will find a solution together.
How do I change my order?
You can only change your order if you have not yet received a shipping confirmation. Contact our customer service to change the name or address of your order.
Where are you shipping to and are there any shipping costs?
The shipping costs for sending your order depends on your own location. We use shipping costs to be able to offer great and competitive prices.
The shipping costs for standard shipping with PostNL are defined for each country.
Shipping costs per country are:
The Netherlands: Free shipping
Belgium: €4,50
Germany: €4,50
Luxembourg: €6,95
France: €9,50
Italy: €9,50
Spain: €9,50
Denmark: €9,50
Sweden: €14,50
Poland: €14,50
For specific products such as Roomdividers and Sideboards, the shipping costs may deviate from the above rates. These extra costs are displayed in the product description.